Guided Processes for anyone
"A synchronous interaction between two or more participants –systems and/or people- where the result of every interaction defines the context for the next one according to a predefined selection structure"
If you use instructions...
to help a user carry out a difficult task
to configure something not trivial
to fill a complex Form
to create self-help for your customers on your web sites
including initiating and interacting with your business processes
to script "everything" for your Contact Center agents
including for cold-calling campaigns
or for cross-selling to your customer base
...then, all you need to make it easy is use AgileDialogs
AgileDialogs: Because Human Performance Matters
A consistent and intuitive UI to guide the user through complex processes
An AgileDialog is a visually designed model comprising of a set of UI steps (Page Forms) and optionally, automatic system steps. The interface presents data and questions to an end-user to inform and/or get input from the end-user. The flow is modeled using MS Visio.
AgileDialogs can be used for many purposes, for example:
Call Scripts in Call Centers
Help users fill out complex forms
Create Tests & Exams
AgileDialogs can be executed standalone, meaning the dialog is not part of an AgileXRM process, or they could be part of a business process, that is, the execution of the dialog is a task assigned to an end-user.
From the end-user’s perspective, a dialog is a set of questions that he/she must answer in order to perform a task. Within the dialog, the user can go forward or backward in order to fulfill the required task.
Model, Configure & Execute any Dialog as a Process
Dynamic Dialogs are web-based and configurable by the user
“Create and deploy” with no compilation
Dialogs get contextual data in and out different systems: combine and integrate seamlessly with Microsoft Power Platform
Every Dialog is part of a visual Process with full track history and versioning