AgileXRM, Agility for Dynamics 365 CE/CDS

What is AgileXRM?

AgileXRM is built on top of the market-leading Low-Code aPaaS AgilePoint NX, specifically for Dynamics 365 CE/CDS, for building customised responsive business applications with unprecedented agility and control.

  • Visual Modelling

  • Configuration and Deployment of Processes and Dialogs

  • Powerful Dialogs engine (Scripting)

  • Visual Monitoring of status of processes

  • Visual Process KPI Reporting

  • Permission-based user actions 

  • Empowerment for on-the-fly Rework, Skip, MigrateExtend processes beyond Dynamics 365

  • Full integration with Dynamics 365 including Unified Service Desk

  • Integration with other Cloud or legacy systems

What AgileXRM Provides
Process Designer
  • Create processes and dialogs visually 

  • Model complete end-to-end Business Processes without code

  • Easily interact with all users in any device

  • Instantly invoke external systems and applications

Process Manager
  • Full control and tracking of process execution

  • Manage unforeseen scenarios in-flight:

    • Skip steps

    • Rework steps

    • Migrate to different process model

    • Suspend / Resume execution

  • Run multiple process versions simultaneously with full version control


Dialogs Engine
  • Contact-center grade scripting

  • Responsive design. Ready for any device

  • Consumable by any user

  • Extensible UI thru API

  • Model-driven scripting 

  • Embed dialogs in any external portal or application including Unified Service Desk 

  • Every dialog is part of a visual process with full track history and versioning

Monitoring & Reporting
  • Real-time Graphical Business Process Monitoring

  • Dynamically filter reports based on context data.

  • Surface KPI on top of the Process Model

  • Generate On-Demand Service Level Agreement (SLA) KPI

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